Unit Trust Agency

Our Services Frequently Asked Questions

Our Services

Superior Wealth and Advisory Services is a fully online UTC Agency. You can conduct the majority of transactions as you would in a UTC Investment Center (Branch). Our promise is that you will be able to do so with far more convenience, care and comfort than anywhere else.

  • Convenience - our C3 office is accessible from the Highway, with covered parking and elevator access right to our door. No long lines or wait times and you can schedule an appointment to meet with us on a Saturday where you and other family members can open accounts and have all your questions answered.
  • Care - in that we take the time to spend the time to understand what you are seeking to achieve and why. It is important to us that you find the investment vehicle that best suits your needs.
  • Comfort - short wait times, adequate seating and we even offer private rooms upon request for those conversations that may require a bit more privacy.

We look forward to your visit at either of our two locations:

San Fernando

C3 Centre - Level 1, Sir Solomon Hochoy Highway,
Corinth, San Fernando, Trinidad and Tobago
Tel: (868) 657 9999; WhatsApp: (868) 742 8648 (UNIT)

 

 

 

 

 

 

Unit Trust Agency

Our Services Frequently Asked Questions

Frequently Asked Questions

General
  • Can I send someone with a cheque to deposit for me?

    Yes, someone can deposit a cheque on a your behalf, but the unitholder must endorse the cheque.

  • Can either party withdraw or deposit if the account is joint?

    Any unitholder can deposit to a joint account. Unitholders on a joint account must sign a Joint Unit Holder Declaration Form establishing the signing authority on the account. This declaration gives the unitholder the option of authorising any of the joint holders to process repurchases and transfers on the account.

  • What do I need to know about repurchases?

    Repurchases require specific supporting documentation; find out more here.

  • How do I send money from abroad?

    The details for sending money from abroad differ by location; find out more here.

  • What do I need to know about the UTC Visa Electron debit card?

    Everything you should know about using the card is here.

Opening an account
  • How do I open an account?

    We require different information depending on your employment and residency status, as well as the type of account you are interested in.

    If you are self-employed, click here.

    If you are an employee, click here.

    If you are a non-resident of Trinidad and Tobago, click here.

  • What are the general requirements for opening my first UTC account?

    To open a UTC account, you will need:

    1. Minimum of one form of valid identification — National ID card/driver’s permit/passport
    2. Proof of address — Utility bill*/bank statement (no older than six months)
    3. Proof of income — Job letter/pay slip (no older than one month)

    *If the utility bill is not in your name, please provide a confirmation of residence letter from the owner, along with a copy of the owner’s ID (back and front). We will not accept any cellular/mobile or utility bills that did not require a direct installation at your place of residence.

  • How do I open an account from abroad?

    Due to the new statutory and regulatory requirements with which all financial institutions in Trinidad and Tobago must comply, this facility is no longer available to new unitholders. However, existing unitholders residing overseas can open additional accounts once they provide the following documents, which must all be notarised by a notary public:

    1. Completed application forms (downloadable here)
    2. Legible copies of two valid forms of identification (National ID card/driver’s permit/passport)
    3. A reference letter from your financial institution confirming your name and address, as well as the length of time you have been banking there

    Payment can be made via bank draft or personal cheques made payable to Trinidad and Tobago Unit Trust Corporation.

Card Services
  • Can I have more than one USIF Visa debit card associated with different USIF accounts?

    No. A customer can only have one card associated with one USIF account.

  • Can I access funds from accounts other than my primary account?

    No. The USIF debit card is linked only to the USIF account you identified when you applied for the card.

  • What should I know about using UTC ATMs?

    Using our automatic teller machines is easy and convenient. Find out more here.

  • What do I need to know about using my card at point of sale and beyond?

    To find out about the kinds of transactions your card can be used for, click here.

  • Can you tell me about any fees associated with using my card?

    Yes. A full breakdown of charges is here.

  • Can you tell me more about card limits?

    Yes. To learn more about withdrawal limits and point of sale transactions, click here.

  • What level of customer service is in place for card services?

    We have a very responsive Call Centre dedicated to card transactions. Find out more here.

eStatements
  • Which statement periods are available via this feature?

    You can view your most recent statement for each account via this feature.

  • Can I use electronic statements to apply for loans at other financial institutions?

    Electronic statements are not currently eligible for submission in legal proceedings, application for financial services, or foreign visas. You can utilise the Request menu to request a specific statement that you can collect at an Investment Centre near you.

    Customers who live abroad can have a statement of their balances forwarded to their address. They are required, however, to send a notarised letter and two valid forms of identification (National ID card/driver’s permit/passport) detailing their request.

U-Online
  • How do I register for the U-Mobile feature?

    From the U‐Mobile Safe menu, select the U‐Mobile Safe Registration option. Follow the instructions and submit your request, which takes one business day to process.

    After that, log on to UTC U‐Online and select the U‐Mobile Safe Generation option. The passcode that is generated will be sent to your registered mobile phone via SMS. This option must be selected every time a new passcode has to be generated to complete your transaction.

    This feature also works for international mobile phone numbers.

  • Where do I direct my account enquiries?

    We answer most of your questions about your accounts here.

  • I’d like to transfer money. What do I need to know?

    Everything you need to know about transferring funds though U-Online is here.

  • How do I register for U-Online?

    Details about registering for this service are here.

  • How can I keep track of my transactions?

    To find out more about your transactions and account balances, click here.

  • How safe is the U-Online facility?

    We have put all measures in place to ensure the highest levels of security and confidentiality. Find out more here.

  • Support & service

    If you need help navigating the U-Online feature, contact our friendly Customer Service Representatives (1-868-625‐UNIT, Options 1 to 4) daily, between the hours of 7:00 a.m. to 10:00 p.m., or send an email to callcentre@ttutc.com

    If you are already using our U-Online service, you can contact our CSRs via the secure e‐mail feature.